Communication triggers
These templates are ready for your email and SMS platform. Each one fires from a Growth Signal or an Outgrown status webhook. Donation reminders respect the customer's opt-out, which is separate from order emails.
Next Size Reminder
EmailTrigger: Order containing a larger size than any prior purchase for the same child (Growth Signal: next_size_purchase)
They grew. Again.
It looks like you may be shopping for the next size. If there are clothes in their closet that no longer fit, Outgrown can help put them to good use.
Donate with OutgrownSuppressed when "Outgrown donation reminders" is off.
Closet Cleanout Reminder
EmailSMSTrigger: 9+ months since a child’s last size change (Growth Signal: time_based)
A little closet check-in
Some of the clothes from last year may be getting snug. When you’re ready, Outgrown can pass them along.
See how Outgrown worksSuppressed when "Outgrown donation reminders" is off.
Back-to-School Donation Reminder
EmailTrigger: Seasonal window Jul 15 – Sep 15
New year, new sizes
Shopping for the school year? Last year’s favorites could be someone else’s first-day outfit.
Donate with OutgrownSuppressed when "Outgrown donation reminders" is off.
Spring Growing Reminder
EmailSMSTrigger: Seasonal window Mar 1 – Apr 30
Spring growth spurt?
Clearing out winter layers? Outgrown makes it easy to give them a second season.
Arrange a donationSuppressed when "Outgrown donation reminders" is off.
Outgrown Pickup Reminder
EmailSMSTrigger: Outgrown status → pickup_scheduled, 1 day before date
Your Outgrown pickup is tomorrow
Outgrown is scheduled to collect your donation tomorrow. Details and changes are handled on Outgrown’s site.
View on OutgrownService message about a donation the customer started, so it isn’t suppressed by the reminder opt-out.
Donation Thank You
EmailTrigger: Outgrown status → completed
Thank you for passing it on
Outgrown let us know your donation is complete. Thank you for helping clothes reach another child.
Shop the next sizeSuppressed when "Outgrown donation reminders" is off.